If you have provided an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable). Please contact email@example.com
Shipments that go unclaimed are returned to our facility and the buyer will be liable for the reshipping cost.
Item did not arrive
For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. We track all items. Please contact firstname.lastname@example.org